Outsourcing is increasingly under review by many publishers for all aspects of their business, including ad operations. If you do decide to go with an outsourcer, one of the major challenges is designing and implementing the service level agreement, or SLA. The SLA is meant to define success metrics, help govern…
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By the time publishers are seriously considering contract management services, they have experienced such operational pain that they are ready to do the proverbial “head nod”. In other words, as an organization they acknowledge the need WITHOUT understanding the implications on operations and workflow. In order to successfully launch contract…
Read MoreIn our last update we provided some highlights from Bowen's talk at DPAC II early last week about the need for renewed and increased focus on operational excellence in online ad operations. Later in the week we attended the fourth annual IAB Ad Operations Summit, held October 30, 2008, at…
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