Time Warner cable problem - IP addresses in Brooklyn show international ads

Hello all,

so we're having a weird issue here.

A while ago when the storm in the southeast hit and Amazon and a bunch of other servers were taken out for a while Time Warner were affected as well. When the internet in my area in Brooklyn was restored the IP addresses of the subscribers placed us in no-man's-land. (Not really a problem unless you wanted to watch Netflix, Youtube or any other service that requires a US IP address).

A few days later my IP address showed that I was in Brooklyn again. Time Warner had reset everything. However our site has been showing international ads since then. This is the case for all users in my area.

I'm having a hard time explaining to Time Warner that we're showing the wrong ads on our site (and other sites). They're obviously not concerned with that because the internet is in fact working. However our CEO is worried that we lose important DMA traffic and potentially raise flags with clients who see our site from Brooklyn.

It's also not as simple as resetting computers, routers or modems. The problem persists.

Has anyone experienced anything similar? Do you have any suggestions who to talk to? Is there a better way of explaining to Time Warner what the issue is for us so that they put us through to the right department? Any other suggestions?

Thanks & happy adserving,

Christina